The Air Specialist plays a key role in coordinating and managing international air shipments to ensure compliance, accuracy, and on-time delivery. This position is responsible for preparing and processing documentation, coordinating with airlines, freight forwarders, and customers, and ensuring adherence to all applicable trade regulations. The Air Specialist serves as a primary point of contact for clients, providing exceptional service while balancing operational efficiency and compliance with import/export laws and company standards. This is a fully remote, non-exempt position reporting to the Manager – Air.

This position is responsible for, but not limited to, the following:

• Promoting a positive relationship with TLR's clients, other team members, and vendors by ensuring accurate, timely and proactive customer service.
• Nurturing the TLR-Client relationship by educating and assisting to define their needs.
• Engaging in proactive cross-training to ensure seamless customer service on all accounts in the department.
• Processing shipments through TLR's operating system, including but not limited to opening files, requesting documents, updating shipment information, billing, and submitting shipment information to various agencies/departments as required.
• Creating quotations for individual shipments as needed.
• Collecting, reviewing and distributing documentation to ensure timely delivery of documents and handover to necessary parties.
• Targeting and implementing process improvements including updating client profiles, S.O.P.'s and other department resources.
• Liaising with overseas agents, airlines, warehouses and trucking companies to facilitate freight movement.
• Maintaining and updating client and department shipment reports.
• Handles work assignments as determined by upper management.
• Project-based duties, including, but not limited to participating in the SME {Subject Matter Expert} group, will be assigned on an ad hoc basis.

Desired Skills and Experience:

• Associate's degree in business, supply chain management, or related field desired; a combination of education and experience may be considered in lieu of a degree.
• Minimum three years of professional experience with emphasis on international logistics, specifically Air Freight {export and/or import}.
• Demonstrated experience interacting with external and internal customers to gather information and coordinate projects and / or shipments to satisfy the client's needs.
• Proven ability to process air export HAWB's and MAWB's, which includes obtaining, checking and preparing customer's documentation to meet customs requirements.
• Demonstrated knowledge of global freight forwarding or import and / or related industry such as distribution, supply chain logistics.
• Current knowledge of all regulations governing export including geopolitical situations and recent TSA and US Customs Compliance.
• Experience working in a remote environment a plus.
• Applied knowledge of Incoterms.
• Strong verbal, written and customer service skills and ability to organize, prioritize and execute against established KPIs.
• Strong problem-solving skills and attention to detail.
• Proven ability to thrive in a fast-paced, deadline-driven environment.
• ITAR, Department of State and Department of Commerce license experience a plus.
• HazMat certifications {IATA, IMDG, and DOT} desired.
• Solid experience working directly with Supply Chain EDI / WMS systems - CargoWise preferred.
• Proficiency in Microsoft Office Suite programs a plus.

Key Competencies:

• Analytical thinking
• Compliance
• Conflict resolution
• Effective Communication
• Industry knowledge
• Objectivity and critical thinking
• Relationship building
• Research and continued learning
• Teamwork and collaboration
• Time management and organization