“Opening world markets…One company at a time” and if that sounds intriguing, we may have an opening for you. If you have a “can-do” approach, are committed to quality customer service, and are constantly thinking up new ways to get things done then you should consider a position on our team.

TLR – Total Logistics Resource, Inc. is an international freight forwarder and customs house broker with offices in Portland, OR, San Francisco, CA and Houston, TX. Founded in 1974, we have customers around the world that rely on our knowledge and skill to help them trade in the international marketplace. Our commitment to being solution focused while providing exemplary customer service has enabled us to sit at the planning table with some of the largest importers and exporters in their markets.

Our Portland office is currently seeking a career minded, results oriented Ocean Export CSR to assist our Export Team from within. We are looking for an individual that is results oriented while also promoting collaboration and out-of-the box thinking. At TLR we believe in doing anything to become the most loved and trusted provider of international services and finding team members that will help foster that vision is paramount to our success.

This position is responsible for, but not limited to, the following:

• Promoting a positive relationship with TLR’s clients, other team members, and vendors by ensuring accurate, timely and proactive customer service.
• Engaging in proactive cross-training in order to ensure seamless customer service on all accounts in the department.
• Maintaining and updating client and department shipment reports.
• Experience working with ocean carriers to make bookings, submitting SI’s and altering bookings on an as-needed basis.
• Obtaining and negotiating shipment rates with carriers and vendor rates.
• Interacting with external and internal customers to gather information and coordinate shipments to satisfy the client's needs. 
• Ability to stay current on international import/export regulations.

Desired Skills and Experience:

• Minimum of 2 years work experience as an Export Freight Forwarder including Customer Service aspects.
• Detail oriented and strong organizational skills required.
• Strong verbal/communication and math skills are required.
• Knowledge of Microsoft Office Suite programs a plus.
• Ability to remain calm and prioritize in high stress situations.
• Strong Problem Solving skills required.

TLR is a growth company! We are expanding by creating a culture that is interested in promoting our mission and vision while fostering client intimacy. As a Veteran owned company we are committed to hiring a diverse workforce. If you are interested in finding out what sets us apart from the competition then submit your application.